FAQ's


FAQs

Here are some of the frequently asked questions. We strive to provide you with the best customer experience possible. If you have any other questions or concerns, feel free to get in touch with us!

Q: Is COD (Cash on Delivery) available?

Ans:

  • India: Yes, we offer Cash on Delivery (COD) for all orders within India.

  • USA: Currently, we do not offer COD in the USA. Payments for orders in the USA are made via credit/debit card, PayPal, or other secure online payment methods.

Q: How long will it take for my items to arrive?

Ans:

  • India: Typically, it will take 2 to 7 business days for orders to arrive within India. Delivery times can vary depending on the product and location.

  • USA: For the USA, delivery generally takes between 5 to 10 business days. Shipping times may vary depending on the destination and demand.

Q: Is shipping really FREE?

Ans:

  • India: Yes, shipping is absolutely FREE across India.

  • USA: Yes, we offer FREE shipping for all orders within the USA.

Q: Do you provide a refund or return if I face any issue with the product?

Ans:

  • India: Yes, we offer a 5-day easy return and refund policy for products in India. Please check our return policy for further details.

  • USA: Yes, we have a 14-day return and refund policy for customers in the USA. Items can be returned within 14 days from the date of delivery for a full refund or exchange.

Q: Who can I contact if I have a problem with my order?

Ans:

  • For any issues regarding your order, you can contact our customer support team via email.

  • Our team is available Monday to Saturday from 10 AM to 6 PM IST (India Time) for India customers and from 10 AM to 6 PM EST (USA Time) for USA customers.

Q: How can I pay?

Ans:

  • India: We accept Cash on Delivery (COD) for all orders within India. You can also pay via secure online methods like credit/debit cards and net banking.

  • USA: In the USA, we accept payments via credit/debit cards, PayPal, and other secure online payment methods.

Q: Is checkout on this site safe and secure?

Ans: Yes! Your security is a top priority for us. All transactions on Paxoraa are 100% secure, and we use encryption technology to protect your personal and payment information.

Q: How can I cancel my order?

Ans:

  • India & USA: If you need to cancel your order, please contact us within 12 hours of placing the order. If your order has already been shipped, we may not be able to cancel it, but we will try our best to assist you.

Paxoraa: Your go-to for unique, high-quality products delivered straight to your doorstep.

Paxoraa's Promises:

💰 Cash on Delivery (India only)
🚚 Free Shipping (India & USA)
🔒 100% Refund Guarantee
↩️ Easy Return Policy
🏆 Premium Quality

Contact Us

Address:

  • India: Kartar Nagar, Delhi 110053, India.

  • Working Hours: 10 AM - 6 PM (Mon-Sat) IST (India) | 10 AM - 6 PM (Mon-Sat) EST (USA)


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